Privacy Policy

How we collect, use, and protect your information

Introduction

PhoneBad LLC, doing business as Nowell Tech ("we," "our," or "us"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and business name when you fill out our contact forms or IT Health Check
  • Business Information: Business size, industry, current IT setup, and other details you provide to help us understand your IT needs
  • Communications: Any messages or information you send to us directly

We also automatically collect certain information when you visit our website:

  • Usage Data: Pages visited, time spent on pages, and other analytics data
  • Device Information: Browser type, operating system, and IP address
  • Cookies: We use cookies and similar technologies to improve your experience and analyze website traffic

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Score and route inquiries so the right person follows up
  • Schedule consultations and service appointments
  • Send you information about our services that may interest you
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., email services, CRM, analytics providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

HIPAA and Protected Health Information

This website does not collect Protected Health Information (PHI) as defined by HIPAA. Our contact forms and IT Health Check collect only business contact information. For healthcare clients (such as medical or dental practices) where our IT services involve access to PHI, we maintain separate HIPAA-compliant agreements and safeguards specific to that engagement.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Email Newsletter

If you download a free resource from our website and check the newsletter box, or otherwise opt in, we'll add your email to our newsletter list. We'll send occasional practical technology advice for business owners - no daily emails, no spam. Every newsletter email includes an unsubscribe link, and you can opt out at any time with one click. Unsubscribing from the newsletter doesn't affect delivery of a resource you've specifically requested.

Cookies

We use cookies to analyze website traffic through Google Analytics. You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

PhoneBad LLC dba Nowell Tech
Phone: 334-456-8324
Email: support@nowelltech.com

Last Updated: August 13, 2026